If CoinDeck cancels an order it is likely because appropriate verification documentation was not provided. 

As a virtual currency exchange, we are held to extremely rigorous legal standards. In order to prevent fraud, money laundering, and terrorism funding, regulations require that we implement “know your customer” guidelines and collect identity verification from all clients. 

If you believe an order was cancelled in error, please contact us. 

Note for bank wire transactions:

If we are forced to cancel a wire transfer, a 1% cancellation fee will be charged to the account.