Account Verification

What personal information do I need to provide to open a CoinDeck account?
The only information you need to open a CoinDeck account is an email address.  Once you have verified your email address, you can send, receive, store, and...
Mon, 23 Mar, 2020 at 9:30 AM
Why am I being asked to verify my account?
According to laws and regulations in place to prevent money laundering and the use of funds for illicit purposes, we are required to demand identity verific...
Mon, 23 Mar, 2020 at 9:31 AM
What documents are required to verify my account?
For most clients, we only require a photo ID in order to verify an account. However, depending on the frequency and value of your transactions, you may be a...
Tue, 24 Mar, 2020 at 10:36 AM
Can I send and receive cryptocurrency without verifying my account?
Yes. All you need to do is verify your email address to send, store, receive, or exchange cryptocurrency.
Mon, 23 Mar, 2020 at 9:32 AM
Why am I being asked to provide personal information?
We will only request personal information if you wish to buy cryptocurrency or withdraw funds using fiat currency (USD, Euro…). To do so, you will need to v...
Mon, 23 Mar, 2020 at 9:33 AM
I am trying to verify my email address. Why haven’t I received the verification email?
Please wait ten minutes, then check your inbox. The reason may be a simple delay on the part of your email service.  If it still hasn’t arrived check your ...
Mon, 23 Mar, 2020 at 9:34 AM
I’m trying to verify my telephone number. Why haven’t I received the verification code?
First ensure that you have entered the correct phone number.  Note that it can take up to a few minutes for the SMS verification code to arrive, depending ...
Mon, 23 Mar, 2020 at 9:35 AM
Can I use another person’s identification to verify my CoinDeck account?
No, using another person’s identification is strictly forbidden. 
Tue, 24 Mar, 2020 at 10:29 AM
How long will it take to verify my account?
In most cases, verification is instant. If our automated system has trouble deciphering any of the information you provided, we may need to verify your docu...
Tue, 24 Mar, 2020 at 10:39 AM
I received an email stating that my information is under review. What does that mean?
If our automated system has trouble deciphering any of the information you provided, we may need to verify your documents manually. In such cases, we’ll sen...
Tue, 24 Mar, 2020 at 10:39 AM